Orders placed after 3pm may be fulfilled the following business day • AIA and AIAS members receive a 10% discount storewide! Enter code MEMBER at checkout.
AIA Store - Client Insights: Data That Drives Business Commercial & Institutional - American Institute of Architects

AIA Client Insights Report 2016 (PDF)

  • $ 330.00

Enter code MEMBER-CLIENT at checkout


The AIA Client Insights Report provides insights from education, health care, and office owners actively working with architects today. Find out if you know what clients are looking for from their partners.

What outcomes do owners want on their projects? How do they choose an architect? What new products are owners planning to include in upcoming projects? How do clients in different sectors match up? The 2016 AIA Client Insights Report has the answers with the data you need to deepen client relationships, compete more effectively for new business, and prepare for future project demands and expectations.

With data directly from owners with active portfolios in the education, health care, and office construction sectors, these insights represent 47% of today’s nonresidential construction market. It is the first national report from AIA dedicated to finding out what owners think, this report helps close the gap between what you think is on your clients’ minds.

Specifically, the report probes into a competitive landscape, hiring decisions, important services, anticipated outcomes and planned products/systems, and opinion on BIM, green building, and project delivery trends.

Key findings from the report include:

  • Owners hire architects for services at the early stages of a construction project. Whey they don’t use architects, they usually rely on in-house resources.
  • While many factors go into client decision making, firm principal involvement is a key factor in selecting an architect, reported by 70% of owners.
  • Architects are exceeding satisfaction for clients’ most important service needs, but there are areas of opportunity and variation by industry sector.

NOTE: Limit two downloads per order.

We Also Recommend